about us

We’re located in Maitland House, just off the High Street in Southend–on–Sea. The Hood Group is the parent company which includes PlusOne Services, PlusOne Insurance Solutions and Select & Protect.

Each company runs independently but alongside each other to provide a range of household insurance products and services. We have been in business for over twenty years, initially in the City of London, moving to Southend in 1988.
our values

  • Simplicity

    We make it easy to do business with us with a simple and efficient approach. We inject value and importance into our dealings and always look at new and fresh ways to improve our processes.

  • Service Excellence

    We never lose sight of who really matters, our customers. We deal with customers using discretion and in confidence. Our mission is to ensure our customers enjoy their experience with us, and our true aim is to delight the customer on every occasion. True service excellence is delivered through listening and responding to customer needs, something we embed in our business.

  • Integrity

    We treat everyone involved in the organisation - staff, stakeholders, partners and customers alike - with dignity and respect. We value the relationships we have and are truthful, keep our promises and deliver on our commitments.

  • Performance related environment

    We aim to cultivate staff with energy, innovation and commitment and give them the tools they need to fulfil their goals. We promote an arena that delivers improvements to quality and efficiency and eradicates waste of resources, time and effort. We see change as an opportunity rather than a threat, reward achievements and celebrate success.

  • Facilitating staff development

    The Hood Group is committed to providing its staff with opportunities in an environment in which they can prosper and satisfy their aspirations. We facilitate onward and continual development to meet personal potential including satisfying ambition, satisfying opportunities, satisfying creativity, satisfying growth and satisfying the balance.
Diversity

We are fully committed to ensuring that all our partners, staff, job applicants, clients and suppliers are treated fairly and with respect, irrespective of their actual or assumed background including gender, sexual orientation, marital status, age, race (including colour, nationality and ethic origin), religion⁄belief or disability.
"WE’RE BIG ENOUGH TO MATTER‚ BOUTIQUE ENOUGH TO DIFFERENTIATE. PROFESSIONAL, PROGRESSIVE AND PRO–ACTIVE DESCRIBES THE GROUP AND IT’S PEOPLE"
wellbeing

We offer a variety of activities designed to help keep everyone happy and healthy.

These include Stressbuster chair massage, sports and social group, health assessments, yoga and keep fit classes.