We've been providing insurance solutions for over 30 years to some of the most well respected brands, insurance partners and financial intermediaries. Established in 1983, we came from modest beginnings in the City of London with a small team of passionate people who wanted to help change insurance for the better.
Now, Hood Group is one of the largest employers in South East Essex with over 200 staff, award winning services and cutting edge technology.
Specialising in general insurance including Home, Travel and Pet, we offer our partners an end-to-end service; from product and quote platform design through to sales and retentions.
We create bespoke white label propositions for brands, across a number of sectors, who want to broaden and add value to their customer offering with high quality insurance products backed up by exemplary customer service.
We support our insurance partners with innovative back-office solutions, designed to seamlessly integrate with their business model to help increase efficiencies and speed to market.
We provide unique products, supported by a number of well-known underwriters, sold via innovative quote & buy platforms, all backed up by telephone and field based support.
We offer a full end-to-end solution
Cutting edge ecommerce. We deliver a fully brand emulated experience that is tablet/mobile responsive. This is backed by advanced web analytics with A/B testing and the ability for XML/API integration.
We'll ensure that the product and pricing reflects your brand values, strategy and customer aspirations. We design and build our own products for a range of distribution channels - Online, Telephony, Branch and Aggregators.
We have our own development team who are experts at running high performance IT systems, including building and optimising price engines, providing full IT support and creating everything from websites to MI.
We have dedicated Relationship Managers for our partners who provide specialist insurance support. They have access to the key senior team members to help ensure our partnerships flourish.
Our customer service team is UK based and has significant experience delivering outstanding service levels and NPS (Net Promoter Score). This is backed by real time, fully branded postal, sms, email and self-service fulfilment.
We can be an extension of your marketing team by providing on and offline insurance marketing expertise including SEM, Social, Traditional and Analytics. We have in-house design, web build and marketing strategy expertise.
Our sales team have the know-how, skills and empathy to talk about insurance and ensure the customer understands the product and has a great experience. We run inbound, web follow-up, web support and outbound campaigns - all whilst being entirely 'on brand'.
RSA, Aviva, Ageas, Canopius, Plum, AmTrust, DAS and Cigna. We have one of the widest and impressive insurer partnership panels on the market. Our claims team has insurer delegation as well as integrating with a number of award winning claims and assistance providers.
Latest news and updates from Hood Group
Legal & General, one of the UK’s leading insurance providers, has appointed affinity insurance provider, Hood Group, to develop...
RAC, one of the UK’s most progressive motoring organisations providing services for both private and business motorists, has appointed...
Affinity insurance provider, Hood Group, has topped Asda’s 2015 league table for customer service beating all the retail giant’s other affiliates.
Home, Travel & Pet Insurance Specialists
We designed our Home Insurance product specifically for the affinity & intermediary channel. The flexibility of our modular approach sets us out from the market; it gives the customer the opportunity to tailor their policy and only pay for the cover they require.
We can also quickly and simply amend the policy to suit our clients' specific customer demographic.
Combining great value with a reassuringly high level of cover to protect customers from the unexpected when they’re abroad. There are three levels of high quality cover to choose from; Silver, Gold and Platinum which offer a range of benefits.
Thanks to our modular approach, customers also have the option to tailor their policy further if they so wish. These optional extras cover you for such things as gadget cover, winter sports, business travel, weddings and cruise.
We designed our Pet Insurance product to reflect the broadening needs of this ever growing market. The flexibility of cover sets us out from the market; after all pets are as individual as their owners.
Our multi-pet product allows customers to tailor the level of cover to suit each of their pet’s needs, offering the right protection and peace of mind against unexpected and often expensive vet bills.
Some of our partnership success stories
Creating and developing mutually successful partnerships is central to how we run our business. Of key importance is to fully understand and embrace the values of our partners.
Select & Protect
Giving you high level support
Our team have a wealth of financial services experience, with a number one priority to ensure that we not only meet the expectations of every partnership, but exceed them.
Simon’s father, Bernard started the company in 1983. Simon joined the business in 1989 to set up and run the Sales and Marketing. He took over as Chief Executive in 1996. Prior to working for Hood Group, Simon worked in estate agency and also worked in various roles in Europe.
Simon was born in Africa and lived in eastern and southern Africa until the age of 13. He is a keen golfer and enjoys travelling.
Group Finance Director
Mark leads our Group Finance Team in delivering high quality management information and strategic advice to the business. In a career spanning over 35 years, Mark joined Hood Group in 2016 from Charles Taylor Adjusting where he held the role of Corporate Development Director for two years. Prior to that, Mark spent almost 30 years at Airclaims Group.
In his spare time he is a keen sports fan and an avid Chelsea FC supporter.
Chief Operating Officer
James commercial career spanned the boom and bust of the late 80’s housing market, before joining us as Head of Sales in 1994, going on to become a Director in 1997.
James was a primary school teacher for a short while, before starting his commercial career as an estate agent where he first met and worked with Simon Hood.
Business Development Director
Paul has over 25 years’ experience in developing effective solutions for intermediaries and affinities. He joined our team in 2007 as Head of Sales and was appointed as a Director in 2009.
In his spare time, Paul follows Nottingham Forest FC and also plays golf, though very badly by his own admission.
Having led a successful career in the UK financial services industry spanning over 20 years, Bruce joined us in 2004 as Managing Director for our intermediary brand, Select & Protect.
Born and raised in New Zealand, alongside developing his career in financial services, Bruce has remained active across a number of sports, mostly notably football and golf.
Group Risk and Compliance Director
Sheila has over 35 years’ experience in general insurance and joined the group in 2006, going on to become Compliance Director in 2009 with a focus around managing risk.
Her professional development never stops, having completed an MBA, she holds the designatory titles MBA, ACII Chartered Insurer, CIRM. She is also a Master Practitioner in NLP. Other interests include, gardening, gym and arts and crafts.
Head of Marketing & E-commerce
Gavin has been part of team since 2006 and has a wealth of experience in marketing and e-commerce, developing solutions and launching new propositions across the marketing mix.
Gavin’s passions include rock music, cooking Indian and Thai food, and following American Football.
Head of Finance
Jonathan brings a vast wealth of knowledge acquired from working in different sectors including financial services, wholesale, retail, and technology sectors.
As a huge sports fan he enjoys cycling, badminton, following Arsenal and watching his youngest play football, come rain or shine. He also enjoys the odd glass of wine - when he’s not running the kids to their various clubs.
Head of Operations
Highly experienced in managing global operations and leading multi-national teams within the banking and finance sectors, Ursula joined the group in January 2014.
In between renovating houses, Ursula's a volunteer Child Welfare Officer for a local children’s football club.
Head of HR
Chartered MCIPD HR professional, Karen has extensive experience in people management, reward and talent management, training and health and safety. She also head up the Social and Welling Team.
Prior to joining the group and settling down to start a family; Karen travelled the world as a professional dancer and teacher.
Head of Travel
An experienced general insurance professional accustomed to working within a variety of disciplines with extensive experience in the Travel Insurance sector.
Mark was born and raised in Australia where he started his career in General Insurance. He has a keen interest in sports particularly Rugby and Cricket where involvement these day is strictly spectator biased. He also enjoys walking and cycling.
Drop us a line, we'd like that